* One or more of these files was not uploaded due to an invalid file type. My cousin loved the flowers sent to cheer her up as she is not well.she said they were beautiful and smelt gorgeous. There are currently 47 customer review posted about Serenata Flowers. Blooms, baskets, arrangements and gorgeous bouquets – we have been sending flowers in UK online since 2003. Rating: 4.5/5. These were a birthday gift. I feel powerless to challenge such treatment and I am astounded to learn, since reading reviews, that bad customer care seems to be a hallmark of Serenata. On average, they received a star-grading of 4/10, with 21% of the reviewers indicating that they would buy from the brand again. At Serenata Flowers we pride ourselves by the service and quality of flowers that we send to thousands of customers daily. They arrived on 23rd December and comprised a couple of sprays of daisy-type flowers, three rather sad white carnations (one without head) and a branch of silver foliage. GB. What makes it even worse is I recommend this company to my parents and sadly both times have been more than damaged. I have sent three flowers deliveries thru serenata in the past 6 months and have been told by each recipient that they were lovely. “All leaves and miserable half-dead flowers” Written on: 08/04/2019 by Upton1964 (1 review written) Seranata Flowers: Mother's Day flowers for £40 - arrived in a grand box but turned on to be mostly leaves - with a few miserable roses, chrysanthemums - which looked half-dead - 3 of the rose heads fell off as soon as they were opened - as described by my mum. I love them. Serenata Flowers Valentine’s Day flowers start from £19.99 (with FREE delivery). Let’s talk flowers. Would definitely recommend Serenata flowers.\r\nILLUSTRATION NUMBER:1951444\r\n\r\n\r\n\r\n\r\n\r\n", "Happy as Larry \r\nCould not be \r\nHappier", "I have used Serenta twice now. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. I have used Serenata numerous times and have never been disappointed and flowers have always been delivered on time without any problems. My recent order promised for delivery on 2 January 2020 has still not been delivered (today is 9 Jan) and automatic responses to my emails of complaint say only that the order is "assigned to production". Real reviews from real people. Major grievance. Excellent website easy to use and very competitive prices. Chocs a bit ordinary - just a box of Roses that you can get in the supermarket. Kind Regards | Read 162,721-162,740 Reviews out of 170,825 Beautiful bouquet delivered to a friend who has been recently widowed ..she was thrilled with the flowers and I was happy with the reliable delivery & service. Kind regards, Allan Thomson. Please, Trustpilot, do ensure that channels of complaint are available at Serenata. The Serenata Flowers team had to overcome few obstacles before they delivered my present but did so without my assistance and using their own resources and wits. Won’t use them ever again. At Serenata Flowers, an established British online florist, we are helping you turn everyday moments into memorable floral occasions full of joy and cheer thanks to fresh flowers. "Very happy with delivery\r\nUpdates on websites\r\nBeautiful Rose plants", "Website - easy to use, all the information I needed.\r\nPrice - fantastic value for the bouquet I ordered - lovely flowers\r\nCommunication - this was by far the icing on the cake. Luckily it wasn't on the doorstep for too long but had my friend been out at the doctors then it might have got stolen, you can't trust anyone these days! ". Serenata Flowers Reviews. Do you agree with SerenataFlowers.com’s 4-star rating? Serenata Flowers has collected 5506 reviews with an average score of 3.54. Help future customers by talking about customer service, price, delivery, returns & refunds. Serenata Flowers Review. All flowers will include a gift card with words of your choice, and you can find ideas for wording on their website: www.serenataflowers.com. Service deplorable. Thank you Serenta \ud83d\ude42", "Ordering was easy online with fabulous choices available plus I got a discount through voucher codes too which was a bonus! © 2021 Trustpilot A/S. The courier knocked but as my colleague was in bed poorly she didn't answer the door in time and when she got to the door she found the box left on her doorstep. Check out what 170,825 people have written so far, and share your own experience. You can find contact details for Serenata Flowers above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … The bouquet got to my daughter a day late and not anything like the order. Flowers were delivered in the time slot given and were well packaged. Glasgow Visit Serenata Flowers. Recipient delighted. The flowers looked a bit tired to be honest and didn’t look as nice as the picture on the website. I paid a ridiculous amount of money for it, including the specific delivery window. I had an email saying it had been despatched and another one later saying it had been delivered too which was brilliant! There are 3335 customers that Serenata Flowers, rating them as good. Flowers for my friend I took advantage of an Amazon local voucher to send a bouquet to my old friend who is receiving treatment for breast cancer. If I could give 0 stars I would. Flowers were delivered a day late ... Read the reviews before you buy as unfortunately I didn't. “Avoid Serenata flowers ” Written on: 11/09/2020 by Ruby328 (1 review written) ***Take my advice and go somewhere else*** Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. I cannot express how disgusted I am with this, after paying so much for them.. when I could of gone and got them from a supermarket and received better presentation.Also, I understand that delays may happen due to the current situation but I paid 9.99 for them to be delivered before 10:30 am.. they arrived at 17:00. Who is giving this company such high marks! Well what can I say, a large box of Belgian chocolate from Serenata Flowers, was delivered just the other day and we were short of someone to try them out so I was volunteered, (there’s no justice) so I undertook the … Initial Serenata Flowers complaints should be directed to their team directly. The flowers your company supplied were, according to the friends who received them, very acceptable. Tell us about your experience with Serenata Flowers: Your name: Your email address: » View 146 Vouchers for Serenata Flowers « Flowers delivered and absolutely bashed and destroyed. I will use the company again. Gutted as this was birthday present for my Nan. Very pleased with the flowers though. However, ordered 2 bouquets of flowers over past week priced at £24.99 each for two different friends and have to say the quality was very poor. I am absolutely disgusted with the delivery I have received from your company this evening.I have ordered some £40 flowers from yourself to send to my mum after losing a very important family member, and came to you as I wanted presentation and to make the person aware that they was in our thoughts at this sad time.For them to arrive.. not even made up, and just shoved in a box which may I add came all squashed like there has been no effort put in. Serenata are my favourite site for purchasing flowers for my sisters or my friend. Would you like to add a photos or videos? Serenade serenata. The recipient was delighted with the flowers and it is great to find a company that delivers 7 days a week as it brightens up these unprecedented times when someone has a birthday they cannot celebrate. I received some serenata flowers this morning of my daughter which are beautiful and have really cheered me up , I always use serenata flowers my self as they are always fresh and have so many different flowers and styles for every occasion. Don’t you think one should know the about Serenata flowers? My friend was over the moon with her surprise get well delivery of flowers, vase, chocolates, teddy bear and planted rose and it was great value for money with free next day delivery too. Find out what genuine customers have said about serenataflowers.com. 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